About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality.

Mission

  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CRM & CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CRM & CX technology and business professionals

Audience

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

New… Now… Next…

CRM & CX events

Full monthly calendar

Events On Demand

CRM & CX Society Board

Jeremiah "JD" Dickerson
Chair

Virtusa

Jayant Umrani
Vice Chair

Bolt Today

Lydia Slotten
Past Chair

Jabian

Eric Bleke

ENGAGEcx

Swami Ganapathy

SPAR Solutions

Pilar Garcia

Imerys

James Hu

Infocess Corporation

David Massey

UPS

Kristen O'Neal

Toolbox9

Marcus Stallworth

Jabian

Recent CRM & CX News

Arketi Sweeps the 2020 PRSA Georgia Phoenix Awards

Arketi Group Earned 10 Awards at the 2020 PRSA Georgia Phoenix Awards Celebration

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Arketi Earns Spot on Chief Marketer’s Top 200 Marketing Agencies List of 2021

Arketi Group recognized as a top agency by Chief Marketer four years in a row.

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Scientific Games Announces 100+ Job Openings in Alpharetta

Company’s Global Lottery Group HQ Hiring Wide Variety of Professionals Including Manufacturing/Packaging, Printing, Engineering, Technology, Management, and Field Service

Read More

More CRM & CX News at TAGWire

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