About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality.

Mission

  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CRM & CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CRM & CX technology and business professionals

Audience

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

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CRM & CX Society Board

Lydia Slotten
Board Chair

Jabian

Lisa Fiondella

Experian

Eric Bleke

ENGAGEcx

Kevin Buttrey

Microsoft

Swami Ganapathy

SPAR Solutions

Jeremiah "JD" Dickerson

Magenic

Jay Mathews

State Farm

Pilar Garcia

Kim Ozment

Macquarium

Recent CRM & CX News

RAISE Forum Seeks Post-Revenue Southern Startup Applicants

Emory-Sponsored Event Makes Call for Startups Seeking Funding between $750 Thousand and $5 Million; Applications Close March 31st

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Technology Association of Georgia Unveils Top 10 Innovative Technology Companies in Georgia

The companies will present at The Summit – that state’s largest technology showcase March 3-4 at Cobb Galleria, Atlanta.

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Technology Entrepreneur David Cummings to be Inducted into Technology Hall of Fame of Georgia

Cummings will be honored at the Technology Association of Georgia’s (TAG) The Summit event on March 4, 2020 at the Cobb Galleria Centre in Atlanta. Sponsored by PwC since its inception in 1993, the Technology Hall of Fame of Georgia includes a long list of visionaries, including: Georgia Gov. Zell Miller, technology industry icon Tom Noonan and CNN founder Ted Turner.

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More CRM & CX News at TAGWire

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