About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality.

Mission

  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CRM & CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CRM & CX technology and business professionals

Audience

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

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Events On Demand

CRM & CX Society Board

Lydia Slotten
Board Chair

Jabian

Eric Bleke

ENGAGEcx

Jeremiah "JD" Dickerson

Magenic

Swami Ganapathy

SPAR Solutions

Pilar Garcia

Imerys

James Hu

Infocess Corporation

David Massey

UPS

Kristen O'Neal

Toolbox9

Marcus Stallworth

Jabian

Jayant Umrani

Bolt Today

Recent CRM & CX News

Venture Atlanta Expands National Reach, Announces 2020 Lineup of Most Promising Tech Companies

Top investment conference selects largest, most diverse lineup of companies to fuel tech capital and growth within groundbreaking, immersive virtual format.

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NCR teams up with Microsoft to keep millions of IoT edge devices at retail stores, restaurants and banks running

NCR Corporation (NYSE: NCR), a software and services leader for the retail, restaurant and banking industries, today announced a collaboration with Microsoft to power NCR Digital Connected Services (DCS).

Read More

Atlanta Area Business Leaders to Host Virtual ATL Tech COVID-19 Innovation Showcase

Online event will feature technology solutions related to COVID-19 pandemic

Read More

More CRM & CX News at TAGWire

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