Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM/CX focuses on how successful B2B and B2C companies implement and manage CRM/CX strategies and tools. CRM/CX assists stakeholders in finding the answers through meeting topics such as; software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores; and best practices for improving data-quality.


  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CRM & CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CRM & CX technology and business professionals


The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

Events On Demand

CRM & CX Society Board

Jeremiah "JD" Dickerson
Society Board Chair


Jayant Umrani
Society Vice Chair

Bolt Today

Lydia Slotten
Society Past Chair


Swami Ganapathy

SPAR Solutions

Pilar Garcia


James Hu

Infocess Corporation

Recent CRM & CX News

After Its Most Competitive Application Period Yet, Venture Atlanta Reveals Lineup of 2021 Most Innovative Tech Companies

Out of a record-breaking 400-plus applications, 91 companies will present and be showcased with 60 percent of those selected coming from outside Georgia.

Read More

Pandora Safely Returns to the Workplace with the Appian Workforce Safety Solution

Global jewelry brand uses low-code solution for ongoing workplace vigilance across U.S. retail stores, logistics center, and corporate offices

Read More

Aptos Advances European Growth Strategy with Appointment of Thilo Freund as General Manager EMEA

Aptos recently appoints Thilo Freund as General Manager EMEA, allowing advances in the European Growth Strategy. With in-depth experience in technology, Freund represents the most recent top-tier software executive hired by Aptos. This progression in the Aptos executive team strengthens their presence in EMEA and all other regions as well.

Read More

More CRM & CX News at TAGWire

Stay connected with the latest news, events, and community announcements

Sign up for TAG emails today!