About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CX focuses on how successful B2B and B2C companies implement and manage CX strategies and tools. CX assists stakeholders in finding the answers through meeting topics such as; software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores; and best practices for improving data-quality.

Mission

  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CX technology and business professionals

Audience

The TAG CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

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Events On Demand

CX Society Board

Chad McCloud
Society Board Chair

Jabian Consulting

Swami Ganapathy

SPAR Solutions

Shekhar Gowda

Coca-Cola Company

Caroline Oles

Cox Automotive

Nic Valis

UPS

Marcus Vassell

Jabian Consulting

Recent CX News

MJV Innovation To Host Atlanta Retail Industry Event With NRF Insights

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Celebrating 15 Years of Connecting Founders and Funders, Venture Atlanta Moves FORWARD With Its 2022 Lineup of Most Innovative Tech Companies

Southeast’s leading VC conference announces 85 presenting/showcase companies and 90+ event sponsors.

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Comcast RISE to Award $1 Million in Grants to Small Businesses Owned by Women and People of Color in Atlanta

Comcast announced it will award $1 million in grants to 100 small Atlanta area businesses owned by women and people of color, including Black, Indigenous, Hispanic, and Asian American owners, among others. The application process will open to qualifying businesses June 1-14, and prospective owners must have their businesses located in the City of Atlanta or in Fulton, Gwinnett, Clayton, Cobb or DeKalb counties.

Read More

More CX News at TAGWire

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