About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM/CX focuses on how successful B2B and B2C companies implement and manage CRM/CX strategies and tools. CRM/CX assists stakeholders in finding the answers through meeting topics such as; software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores; and best practices for improving data-quality.

Mission

  1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
  2. To promote the education of customer relationship management and customer experience technologies and processes
  3. To provide CRM & CX domain expertise through guest speakers and panelists
  4. To deliver a high quality networking organization for CRM & CX technology and business professionals

Audience

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

New… Now… Next…

CRM & CX events

Full monthly calendar

Events On Demand

CRM & CX Society Board

Jeremiah "JD" Dickerson
Chair

Virtusa

Jayant Umrani
Vice Chair

Bolt Today

Lydia Slotten
Past Chair

Jabian

Swami Ganapathy

SPAR Solutions

Pilar Garcia

Imerys

James Hu

Infocess Corporation

Kristen O'Neal

Toolbox9

Marcus Stallworth

Jabian

Recent CRM & CX News

Forrester Consulting Total Economic Impact™ study

Enterprises Can Achieve a 332% ROI Over Three Years When Using WSO2 Identity Server for CIAM According to New Independent Total Economic Impact Study
The independent study highlights how WSO2 Identity Server helps organizations to significantly lower costs, modernize and consolidate their customer identity and access management, save developer time, and accelerate market offerings.

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WSO2 Acquires Platformer to Extend Kubernetes Capabilities of Choreo Next-Generation Integration Platform as a Service

Platformer Console for speeding Kubernetes deployments complements Choreo iPaaS capabilities for rapidly delivering cloud native apps, APIs, and digital services.

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WSO2 Introduces Choreo, a Next-Generation Integration Platform as a Service for Cloud Native Engineering Using the Choreo iPaaS, now in public beta, developers can engineer in low-code and code simultaneously; build, test and deploy in Kubernetes; manage APIs; share them in a marketplace; and observe performance—all within hours not weeks

Enterprises worldwide are accelerating their digital transformation initiatives, with many starting years earlier than originally planned. But, too often, these initiatives are hampered by the lack of deep technical expertise required to get projects off the ground and deliver digital products and solutions. WSO2 addresses this challenge with today’s introduction of Choreo, the new integration platform as a service (iPaaS) for cloud native engineering.

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More CRM & CX News at TAGWire

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