Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.
TAG CRM/CX focuses on how successful B2B and B2C companies implement and manage CRM/CX strategies and tools. CRM/CX assists stakeholders in finding the answers through meeting topics such as; software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores; and best practices for improving data-quality.
- To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
- To promote the education of customer relationship management and customer experience technologies and processes
- To provide CRM & CX domain expertise through guest speakers and panelists
- To deliver a high quality networking organization for CRM & CX technology and business professionals
The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.
Events On Demand
Recent CRM & CX News
Comcast RISE to Award $1 Million in Grants to Small Businesses Owned by Women and People of Color in Atlanta
Comcast announced it will award $1 million in grants to 100 small Atlanta area businesses owned by women and people of color, including Black, Indigenous, Hispanic, and Asian American owners, among others. The application process will open to qualifying businesses June 1-14, and prospective owners must have their businesses located in the City of Atlanta or in Fulton, Gwinnett, Clayton, Cobb or DeKalb counties.
Arketi Group Names Star VanderHaar Chief Operating Officer; Promotes In-House Creative Studio Staff
VanderHaar to oversee the firm’s strategic vision and purpose to enable every communications professional to realize their potential