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About

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CX focuses on how successful B2B and B2C companies implement and manage CX strategies and tools. CX assists stakeholders in finding the answers through meeting topics such as software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores, and best practices for improving data-quality.

Mission

To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers
To promote the education of customer relationship management and customer experience technologies and processes
To provide CX domain expertise through guest speakers and panelists
To deliver a high-quality networking organization for CX technology and business professionals

Audience

The TAG CX society is a diverse group of professionals ranging from staff to executive management, focused in all areas of customer relationship management and customer experience. TAG CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing, and the overarching role of Customer Experience.

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