How TeleTech Group Strengthens Georgia’s Broadband Infrastructure and Community Connectivity

TeleTech Group Highlights the Essential Role of Field Operations in Supporting Georgia’s Digital Infrastructure

TeleTech Group, a Georgia-based technology services and training company, announced today a renewed focus on strengthening the state’s broadband and telecommunications support workforce. The company emphasizes the critical role that field operations play in ensuring that residents across Gwinnett County and greater Georgia have access to reliable internet and television services.

As a supervisor and technical leader supporting Altek and Madison teams working within the Xfinity network, Mykyta Shumov, Co-Founder & CEO of TeleTech Group, oversees field technicians who directly maintain and restore essential connectivity for thousands of households. These teams support daily online activity that powers remote work, virtual education, healthcare access, small business operations, public safety systems, and family communication.

“Stable telecommunications service is no longer a convenience—it’s the backbone of modern life,” said Shumov. “Our work ensures that Georgia residents can stay employed, that students can continue learning, that families can remain connected, and that communities have continuous access to information and emergency communication. We are proud to support the infrastructure that keeps our state moving forward.”

TeleTech Group is also expanding its internal training initiatives, developing technical guides, operational best practices, and continuing education resources designed to raise the performance and safety standards of field technicians across the state. The company’s upcoming divisions – TeleTech Academy, TeleTech Store, and TeleTech Auto- aim to further strengthen Georgia’s technology ecosystem through workforce development, customer equipment solutions, and innovative field-service vehicle engineering.

“Our goal is simple: elevate the quality, reliability, and professionalism of telecom field operations in Georgia and the USA,” Shumov  added. “When our technicians succeed, entire communities benefit.”

TeleTech Group plans to continue collaborating with partner organizations, local businesses, and technology associations to advance Georgia’s digital infrastructure and support the region’s growing demand for high-quality broadband service.

About TeleTech Group
TeleTech Group is a Buford-based telecommunications services and training company focused on workforce development, operational innovation, and field-service excellence. The company provides consulting, technical education, and customer equipment solutions designed to support Georgia’s rapidly expanding digital infrastructure.