Digital needs are accelerating as a result of the current crisis. Customers are expecting digital interactions, leadership and partners are willingness to invest, employees are willing to learn, and adoption trends have increased. Companies are not only optimizing existing digital touchpoints, but also propelling current analog experiences into digitally based interactions. Come join a presentation from the founder of local UX/UI-focused agency Toolbox No. 9 followed by an engaging panel discussion with digital experience experts Anoop Warrier and David Massey.
Jason Rhoades is the Founder of Toolbox No. 9, a UX/UI-focused agency creating digital experiences for over 15 years. Jason has directed the strategy, design, and development efforts of over 300 digital projects to facilitate the optimal customer experience for clients ranging from Fortune 100 to lean startups.
Jason owns over 1000 Pez dispensers. Bowled a high score of 289. Can deadlift 435 pounds. Visited all 7 continents. Married 1 cool wife. Has 1 Boston Terrier. Was stabbed with a knife 2 times.
Chief Digital Officer - Transformation Officer
Anoop served as the Head of digital for SunTrust’s consumer bank , where he was accountable for setting the strategy and execution for digital channels (web, mobile, wearables). He led the customer journey work at SunTrust and is responsible end-2-end customer experiences from engaging a prospect to the conversion of the prospect to a client, extending to the servicing, retention, and monetization of the client through the client life cycle in the digital channels as well as the teammate channels. He has led similar initiatives at USAA and Bank of America. Anoop is a champion of customer experience and is also a marketer and sales executive through his work at USAA, Bank of America and Wachovia and has deep roots in technology where he led technology teams at GE and a medical device company. He has led transformation projects, including innovative industry-leading mobile account opening initiatives and advocating cloud transition with the technology leaders.