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Customers experiences aren’t the only thing going digital… ideation sessions themselves are being held virtually! Coordinating workshops to design customer experiences is an art in and of itself. And, now you have to run them remotely. Do you use the latest workshopping software? Do you just throw up a wall of physical post-its behind you and share your video? Or, is there a time and a place for both? Let’s learn from the experts.

Join us for a keynote overview from Heather Zimmerman, Head of Digital Product Consulting at Magenic, and Anthony Handley, Director of Experience Design at Magenic. Then we’ll open the discussion for sharing lessons learned with an engaging panelist discussion featuring Paul Lafata, CEO of Lab1886 USA, and Colin Mulholland, Global Practice leader of Enterprise Change Management at Change Healthcare. Be sure to bring your questions for this one!


July 7, 2020

12:00 pm - 1:00 pm

Society: CX


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