CRM & CX

Overview

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Upcoming Event:

TAG CRM/CX, Transportation Technology and Mobility Present Trends Impacting Transportation and User Experience -- from Individual Drivers to Fleets

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality. 

OUR MISSION

1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers

2. To promote the education of customer relationship management and customer experience technologies and processes

3. To provide CRM & CX domain expertise through guest speakers and panelists

4. To deliver a high quality networking organization for CRM & CX technology and business professionals

OUR AUDIENCE

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

 

 

 

Upcoming Events

CRM & CX

ThursdayJul18

TAG CRM/CX and Data Science & Analytics Presents: Create and Keep Net Promoters: The Intersection of CRM, Analytics & Customer E

TAG CRM/CX and Data Science & Analytics Presents: Create and Keep Net Promoters: The Intersection of CRM, Analytics & Customer E

Today’s most successful businesses optimize decision making and improve the customer experience through meaningful insights and data driven decision making. Analytics derived from CRM and marketing data are at the heart of the best practices found in these organizations. Join Atlanta business leaders for an interactive discussion about relevant techniques, best practices and key learnings from their own journeys.

Thursday, July 18, 2019
7:30 - 9:00 AM 

7:30 AM - Registration, Breakfast and Networking
8:00 AM - Program

TAG North Metro 
4400 North Point Parkway 
Suite 155
Alpharetta, GA  30022

Speakers:
Lisa Fiondella, Vice President - Analytics Products, Experian Inc.
Lisa is responsible for commercialization of the Experian Analytics product line with an emphasis on developing and commercializing advanced analytic products across the customer lifecycle.  Prior to Experian Lisa has held senior leadership roles in data, analytics and decisioning at Reed Construction Data, Fiserv and Equifax as well as leading her own B2B sales and marketing analytics practice. 

DATE/TIME:

Thursday, Jul 18, 2019 7:30 AM to
Thursday, Jul 18, 2019 9:00 AM

LOCATION:

4400 N Point Pkwy Ste 155
Alpharetta, GA 30022-2429 US
4400 N Point Pkwy Ste 155
Alpharetta, GA 30022-2429
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