CRM & CX

Overview

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Upcoming Event: 

TAG CRM/CX and ACMP Presents: OCM/CX - Shaping the X-perience

November 7, 2019
5:00 - 9:00 PM

Roam Perimeter

 

Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality. 

OUR MISSION

1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers

2. To promote the education of customer relationship management and customer experience technologies and processes

3. To provide CRM & CX domain expertise through guest speakers and panelists

4. To deliver a high quality networking organization for CRM & CX technology and business professionals

OUR AUDIENCE

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

 

 

 

Upcoming Events

CRM & CX

ThursdayNov07

TAG CRM and ACMP Atlanta Presents: OCM & CX: Shaping the Xperience

TAG CRM and ACMP Atlanta Presents: OCM & CX: Shaping the Xperience

Employee and customer expectations are changing.  Billions of dollars are spent on tools to create better employee and customer experiences.  Are we moving the needle?   Are companies realizing the benefits from their experiential strategies?

Join us on November 7, 2019, as we make connections, combine our brainpower, and have solution-driven conversations to explore the issues that are shaping today's Organizational Change Management (OCM), Customer Experience (CX) and Employee Experience (EX) challenges.

Discussion topics include:

  • Ingredients needed to create better employee and customer experiences
    Leveraging cost effective EX and CX solutions
  • Defining the intersections between OCM, CX and EX...and more!

November 7, 2019
6:00 - 9:00 PM

Roam Dunwoody
1155 Mount Vernon Hwy
Suite 800
Atlanta, GA 30308


DATE/TIME:

Thursday, Nov 07, 2019 6:00 PM to
Thursday, Nov 07, 2019 9:00 PM

LOCATION:

1155 Mount Vernon Hwy Ste 800
Atlanta, GA 30338-5439 US
1155 Mount Vernon Hwy Ste 800
Atlanta, GA 30338-5439
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