Effective Communication Skills

Effective Communication Skills for Technology Professionals

 An innovative and effective way to improve leadership, supervisory and coaching skills, increase teamwork and cooperation, and drive tangible business results for IT professionals.  

This course consists of appx 4 hours of online pre-work and one day of hands-on classroom training. Participants who complete parts I and II will receive a program Certificate of Completion.

 

• Who should take this Class
• About the Program
• Participant Testimonials
• Feedback from August 2008 Session
• More about the course (Including the NEW Format!)
• About the Instructor
• Download a Brochure

 

 

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Who Should take this Class

This program is recommended for professional technology associates and executives that support or are responsible for the delivery of a product or service that requires buy-in or commitments, internally or externally

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The Program

Recently the Managing Director of a VC firm in the Bay area told me, "There is a real absence of leadership in business today and much of it is due to the inability to communicate effectively." While that breakdown in communication permeates the entire organization, it appears to be brutally apparent between the IT group and their internal customers.

Customers struggle to communicate their requirements and as a consequence projects are delivered late, require extensive rework and everyone ends up frustrated. We believe it is time for technology professionals to take the lead and TAG's Effective Communication Skills for Technology Professionals program is designed to assist you to lead that effort in your organization.

Effective Communication Skills for Technology Professionals will help you:

• Establish common goals for every interaction.
• Assess needs and the decision makers levels of involvement.
• Position solutions that are appropriate from an IT perspective as well as effective from a customer perspective.
• The ability to obtain commitments and "co-ownership" rather that simple agreements or compliance/surrender.

If these skills would add to your personal success, help your group, department and/or company be more successful then this program is designed specifically for you.

Documenting measurable performance improvements and business results from training is becoming increasingly important to businesses focused on growth and continued success.  To get this kind of verifiable success, you need a higher-powered training program that combines technical and interpersonal skills to produce measurable business results.  We recommend Effective Communication Skills for Technology Professionals because:

1. The skills are drawn from award-winning leadership, teamwork, sales and service programs with proven track records.
2. The skills are measurable, not vague, soft or fuzzy. 
3. The skills yield immediate return-on-investment outcomes, guaranteed.

When was the last time you saw measurable increases in people's sheer competence as a result of training?  When was the last time you saw greater profit as a direct result of training? You will see it with Effective Communication Skills for Technology Professionals because it already has a track record for producing those outcomes.

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Previous Participant Feedback

"I think the PAR method will increase my success at having project achieve buy-in and implementation." - Heather Voigt

"I think the PAR approach is very innovative and a refreshing new concept in learning how to be an effective communicator" - Katie Ewers, SunTrust

"This was a great experience. I believe this training will help further my career as well as help improve my personal life." - Ubong Ekpe

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Integrated Skills

Technology professionals creating effective, conflict-free work groups, communicating, discussing and implementing ideas, creating more open, cooperative and active work groups. Effective Communication Skills is designed to be highly interactive; all the skills are illustrated and then practiced using real business issues, ideas and recommendations.  The program isn't "taught."  It is coached while people are in a special work session focused on implementing real work.  So you see if the skills make a difference - immediately!

Adaptability

Because this program focuses on real work, it is automatically tailored to the issues the participants want and need to address. 

Specifications

Lunch and snacks and all materials are provided, including seven award-winning video lessons, Coaching handouts for each participant and 90 day access to the e-learning platform for pre-meeting preparation. The meeting leader is a properly certified PAR senior partner with an extensive background of coaching.

Before the Course

Participants are invited to a real work session to implement real work with their associates.  They are asked to bring six to ten business improvement recommendations with them; they will try to get them implemented and measured for tangible results. Before class, participants should complete the e-learning module Everyone’s A Customer I which should take approximately 4 hours.  During the meeting they will receive special coaching on how to succeed at getting support and measurable results.  Details will be sent to registered participants prior to the course.

What You'll Learn

•   What Professionals Listen To That Others Do Not
•   How Professionals Establish Conversational Rapport Quickly
•   How Professionals Get the Key Facts: Analytical Business Skills
•   How Professionals Position (Align) Their Ideas
•   How Professionals Get "Buy-in," Support and Commitment
•   How Professionals Manage Resistance or Reluctance
•   How to Bring about Commitments and Closure

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About the Instructor, Patrick Malone of The PAR Group

Patrick T. Malone, with over thirty five years of experience in operations and sales management, is a Senior Partner at PAR. Before joining the company in 1989 as Senior Consultant, Patrick worked in a variety of positions from Customer Service to National Sales Manager with the American Greetings Corporation and The Scott Companies.

At The PAR Group, he has worked with a number of Fortune 500 clients including Hewlett-Packard, Ft. Dodge Animal Health, DuPont, the United Way, Coca-Cola, Delta Air Lines, Siemens Medical, Verizon Wireless, Sensient Technologies, Banfield: The Pet Hospital and the American Cancer Society. His consultancy has taken him into the global marketplace where he has delivered PAR seminars in Canada, Mexico, the United Kingdom, Spain, France, Malaysia, Brazil, Australia, China (including Hong Kong,) and all over the United States.

Patrick, educated at John Carroll University, is a frequent speaker at industry and management conferences including Frontline Forum of the American School of International Management, the Business Schools at Kennesaw State University and Georgia State University, the Colleges of Veterinary Medicine at Mississippi State, Iowa State, Florida, Minnesota and Tufts University and the American Society of Training and Development.

As a member of Sales and Marketing Executives of Atlanta, he held numerous positions in the organization including Executive Vice President. A member of the Professional Services Executives Roundtable, the CEO Action Group, Patrick has served as the National Board President of The Compassionate Friends, Inc., an international support group for bereaved parents, and is a former Trustee of The TCF Foundation, Inc.

Patrick also serves as President of LMMA Inc., a motorcycle awareness non-profit organization dedicated to motorcycle safety.

The PAR Group (www.thepargroup.com) is a management consulting firm that has trained more than half a million men and women the world over in the execution skills necessary to successfully implement corporate strategies.

We specialize in building skill levels in real life work situations and coaching people in teamwork, leadership, customer service, sales, management, supervision and communication.

Founded over 25 years ago, The PAR Group delivers results. After PAR training, companies see measurable results in proficiency within two to six days and a 100% return on investment within 90 days. In fact, we are so confident in what we do that we offer a money-back guarantee.

Our strong commitment and the results we deliver are why our clients - from Fortune 500 to small private companies - hire us year after year to work with group after group in their organizations.

 

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