CRM & CX

Overview

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Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality. 

OUR MISSION

1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers

2. To promote the education of customer relationship management and customer experience technologies and processes

3. To provide CRM & CX domain expertise through guest speakers and panelists

4. To deliver a high quality networking organization for CRM & CX technology and business professionals

OUR AUDIENCE

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

2017 Calendar:

February 21, 2017:
Fast Cars & Basketball: Driving  Customer Experience & Brand Loyalty

May 9, 2017: Big Ideas Simplified (Signature Event)

August 15, 2017: 
AI & Predictive Analytics
  
November 7, 2017:
Cool Tech

 

Upcoming Events

CRM & CX

WednesdayMar15

TAG Premier Member Mixer: Meet the Board Chair!

FridayApr14

CIO Certification Series, presented by TAG Training & Professional Development

TuesdayNov07

TAG CRM/CX: Customer Experience Management

TAG Premier Member Mixer: Meet the Board Chair!

TAG Premier Member Mixer

DATE/TIME:

Wednesday, Mar 15, 2017 6:00 PM to
Wednesday, Mar 15, 2017 8:00 PM

LOCATION:

TBD
TBD
TBD
,
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CIO Certification Series, presented by TAG Training & Professional Development

For technology professionals who desire to be CIOs. Covers the major functions of the CIO role such as: • CIO leadership profile • CIO reporting relationship • CIO competencies • Strategic planning • IS governance board • IT project portfolios • Blue ocean strategy • Innovation techniques • Ecosystem analysis • Big data and data analytics

DATE/TIME:

Friday, Apr 14, 2017 8:30 AM to
Friday, Apr 14, 2017 12:00 PM

LOCATION:

Centergy Building
75 Fifth Street, NW
Atlanta, GA 30308
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TAG CRM/CX: Customer Experience Management

DATE/TIME:

Tuesday, Nov 07, 2017 7:30 AM to
Tuesday, Nov 07, 2017 9:00 AM

LOCATION:

Atlanta Tech Village
3423 Piedmont Rd NE
Atlanta, GA 30305
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