CRM & CX

Overview

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Customer expectations are rising at a pace faster than most organizations can keep up. Billions have been spent on tools to create good customer relationships and experiences, and yet many companies still have to contend with too much churn and too many missed opportunities.

TAG CRM & CX focuses on how successful B2B and B2C companies implement and manage CRM & CX strategies and tools. Topics include creating Customer Experience strategies, software solutions, cutting the cost of using your CRM & CX solutions, approaches leading to the highest customer satisfaction scores, and best practices for improving data quality. 

OUR MISSION

1. To create a platform for exchanging ideas related to the selling, servicing and marketing to your customers

2. To promote the education of customer relationship management and customer experience technologies and processes

3. To provide CRM & CX domain expertise through guest speakers and panelists

4. To deliver a high quality networking organization for CRM & CX technology and business professionals

OUR AUDIENCE

The TAG CRM & CX society is a diverse group of professionals ranging from staff to executive management focused in all areas of customer relationship management and customer experience. TAG CRM & CX includes members from various roles and departments such as Information Technology, Sales, Customer Service and Marketing and the overarching role of Customer Experience.

2017 Calendar:

February 21, 2017:
Fast Cars & Basketball: Driving  Customer Experience & Brand Loyalty

May 9, 2017: Big Ideas Simplified (Signature Event)

August 15, 2017: 
AI & Predictive Analytics
  
November 7, 2017:
Cool Tech

 

Upcoming Events

CRM & CX

ThursdayJan26

TAG High-Tech Day at the Capitol

TuesdayFeb21

TAG CRM & CX: Driving Customer Experience & Brand Loyalty featuring Porsche and Atlanta Hawks

TuesdayNov07

TAG CRM/CX: Customer Experience Management

TAG High-Tech Day at the Capitol

Join TAG for a day at the Georgia State Capitol. We encourage you to join TAG in meeting with Georgia's state legislators to educate them about issues in the technology arena.

DATE/TIME:

Thursday, Jan 26, 2017 9:30 AM to
Thursday, Jan 26, 2017 11:30 AM

LOCATION:

Georgia State Capitol
206 Washington St SW
Room 216
Atlanta, GA 30334
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MORE DETAILS & SIGN UP

TAG CRM & CX: Driving Customer Experience & Brand Loyalty featuring Porsche and Atlanta Hawks

“Fast Cars and Pro Basketball – Driving Customer Experience and Brand Loyalty” Customer Experience (CX) programs are becoming a strategic imperative, helping organizations measure and enhance experiences, satisfaction and loyalty. Did you know that it can cost six to ten times more to win a new customer than to keep an existing one? While poor customer experience can negatively impact revenues, delivering a positive customer experience can be a powerful contributor to brand loyalty. Organizations that elevate and improve their CX programs can realize additional benefits including reduced churn and deep insights into customer behavior.

DATE/TIME:

Tuesday, Feb 21, 2017 7:30 AM to
Tuesday, Feb 21, 2017 9:00 AM

LOCATION:

Atlanta Tech Village
3423 Piedmont Rd NE
Atlanta, GA 30305
View Map
MORE DETAILS & SIGN UP

TAG CRM/CX: Customer Experience Management

DATE/TIME:

Tuesday, Nov 07, 2017 7:30 AM to
Tuesday, Nov 07, 2017 9:00 AM

LOCATION:

Atlanta Tech Village
3423 Piedmont Rd NE
Atlanta, GA 30305
View Map
MORE DETAILS & SIGN UP

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