Events

Tag Blog

This past Friday (8/8/08)was the first day of our August session of Effective Communication Skills for IT Professionals and I wanted to share with you the feedback I received from the participants at the end of the first day. I love getting feedback good and bad (though I prefer the good) from our members - it allows me to better serve you and meet your needs in regards to training and professional development offerings.

For this program, I presented each participant with a short survey. The survey consisted of 9 questions that asked the participant to circle the number that corresponded with their level of agreement with each statement. 1 was strongly agree, 2 was agree, 3 was disagree, and 4 was strongly disagree. It also had space for additional comments.

Survey Responses
- 100% Percent of Participants strongly agreed the Session was Well Organized.
- On the scale, the average rating for "The Class Session was too short " was a 3.4 -this indicated that most thought the program was definitely not too short.
- 100% of the participants thought the program was advanced enough for their current skills.
- 86% of participants “Strongly Agreed” that the program was Clear and Understandable. The remaining 14% “Agreed”.
- 100% of the participants thought the instructor was well prepared and encouraged questions.
- Most (71%) of the participants thought the program had an appropriate number of 'hands on' activities and training exercises.
- 100% of the participants thought the Class Examples helped to clarify the instruction.


We also received great comments:
- “Real world application was great help in solidifying the concepts.”
- “Well constructed course. The instructor was well prepared.”
- “So Glad I took this class!”
- “Excellent Material with real life examples.”
- “Pat Malone was able to take the drudgery of formalized training. The class/presentation maintained my attention and actually gave me some useful techniques.”

This program, Effective Communication Skills for IT Professionals, is for anyone that wants to improve their ability to obtain commitments and ‘co-ownership’, better access the needs establish common goals for every interaction, and learn to position solutions that are appropriate from an IT perspective as well as effective from a customer perspective. This program seeks to improve leadership skills and let the participant experience tangible business results. December session information.

What do you think about this type of program? Have you participated in this one? What did you think about it?

Day 2
- 100% thought it was well organized.
- Only 1 out of 7 thought the session was too short.
- Everyone disagreed with the statement, “The class was too elementary.”
- Everyone thought the presentation was clear and understandable.
- 100% of the participants thought the instructor was well prepared and encouraged questions.
- Everyone thought the handouts and worksheets were useful and that the class examples helped to clarify the instruction.

Comments
- “The role playing was excellent and it helped reinforce the concepts.”
- “Extremely useful course”
- “Have sessions earlier in the week so that participants can practice while it’s still fresh.”
- “Well presented.”
- “This was an amazing class! I feel I could not practice these skills enough. I can take these skills and now apply them to both business and personal communications and I am so thankful I signed up for this class.”

What are the 3 most valuable lessons you take away from this program?
- “1. Can’t Lead unless you are at the top of the ladder, 2- Triangulate, 3- PAR”
- “How important words and how you say things impacts decision making; confidence in leadership is really important; better ways to apply intuition.”
- “How to determine where deciders are on the ladder; Aligning with them before trying to ‘raise’; goal statements that don’t start with the solution.”
- “1- Learn the starting point; 2- Respect the concern/person; 3- seek alignment in/out making it personal.”
- “1. Identifying the level others are in during interactions. 2- Knowing how to properly acknowledge and respond to those levels; 3- Leading with Confidence and success.”
- “Validate, recognize, resolve.”
- “1. Skills on how to manage resistance. 2. Skills on how to get commitment from managers or peers. 3. Most importantly, how to align or the techniques to align with decision makers.”

What is one way you can immediately apply what you have learned to your job or your life?
- “Better equipped to handle decision making. Better listen to the other points of view.”
- “Apply this when leading meetings.”
- “Understand the starting point of the other person.”
- “Interpersonal interaction during meetings.”
- “Use these skills to resolve current conflict.”
- “I will apply this with my peer in the class.”

Comments (0)

<< Back to main