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AAA-NCNU Automates IT Fulfillment and Service Request Management

Thursday, April 09, 2009

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PMG.net, Inc.

IT Executive to Discuss Success of Service Catalog Implementation

ATLANTA, April 9 /PRNewswire/—PMG.net, Inc., the technology leader for ITIL compliant service catalogs announced today that AAA of Northern California, Nevada and Utah (AAA-NCNU), the second-largest member club of the national AAA organization, will speak at a Technology Association of Georgia (TAG) event in Atlanta. Evan Maxey of AAA-NCNU will address TAG’s Business Process Management Society on Thursday, April 16, 2009.

The session, entitled “Transforming Service through BPM - the American Automobile Association’s Story,” details how AAA-NCNU used process improvement to automate service delivery while lowering costs and dramatically improving efficiency. AAA-NCNU serves more than 4.5 million members in Northern California, Nevada and Utah. Headquartered in the San Francisco Bay Area, AAA-NCNU has approximately 7,000 employees and over $2.5 billion in annual revenue.

In 2008, AAA-NCNU decided to replace their home grown, web-based IT ticketing request system. A contemporary service catalog was needed as a foundation for the IT department to become a world class services organization. AAA-NCNU found PMG’s Service Catalog to be the most comprehensive, yet flexible and easy to use offering available.

“PMG’s product flexibility has allowed us to move rapidly,” commented Evan Maxey of AAA-NCNU. “Not only have we improved customer satisfaction, we’ve dramatically advanced our ability to progress down an IT service management roadmap that includes the ability to charge back for services, to provide service-based budgeting information and to help the business make choices about how they spend their IT dollars,” continued Maxey.

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

PMG iRequest: an e-Commerce online catalog and request system
PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
PMG iCollaborate: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others.

The TAG Business Process Management Society’s mission is to provide a leadership forum focused on influencing enterprises to build a process improvement culture to improve competitiveness. Don’t miss this insightful discussion of business process management in action. To learn more visit http://www.pmg.net.