Research Director, IDC Financial Insights
Name: James Wester
Title: Research Director, IDC Financial Insights
PDF Presentation: Disruptors and Incumbents Face Off in the Mobile Payments Arena
Speaker: James Wester, Research Director, IDC Financial Insights
Who will dominate the future payments infrastructure? Incumbents like credit-card networks and banks or would-be disruptors like Apple, Square, and Facebook? Consumers have come to expect transactional convenience, reliability, and security, all of which are enormously challenging to establish and maintain at global scale. Running beneath the surface of today’s web, mobile, and social-media operations, traditional payments providers are still the foundation and will be difficult to displace. On the other hand, that reality might hobble necessary innovation and change. Attend this presentation to gain a greater understanding of the future secure-payments landscape.
Senior Analyst, Aite Group
Name: Thad Peterson
Title: Senior Analyst, Aite Group
PDF Presentation: Disappearance of Payments
Speaker: Thad Peterson, Senior Analyst, Aite Group
Imagine a world without payments? No, everything won't be free, but point-of-sale (POS) payments are starting to be absorbed by broader and more-innovative commerce solutions. Uber is an early example: The client never takes out his or her credit card to pay because the app has shifted the actual transaction (as well as other relevant customer data) to the cloud. In a way, this represents a return to traditional, small-store marketing when merchants knew every customer: The relationship was much broader than payment. As with other technology shifts, the disappearing payment begins with proprietary solutions, as financial institutions jostle for competitive advantage. Before long, however, the POS space may move to open systems, and the mobile-app driven market will explode. How will you adapt? Attend this presentation to learn more about positioning your business for this coming change.
Principal Analyst, Ovum
Name: Mike Sapien
Title:Principal Analyst, Enterprise Services, Ovum
PDF Presentation: Communications in Healthcare Done Right
Speaker: Mike Sapien, Principal Analyst, Enterprise Services, Ovum Research
Everyone in healthcare wants the same things: Better patient engagement, improved outcomes, and more effective cost management. After years of investing in healthcare industry solutions, telecommunications firms have begun to offer deep, transformational solutions that directly address these healthcare provider goals. This presentation will spur a lively discussion around the trends, tactics, and programs that characterize these impressive new approaches, particularly joint-development alliances with major healthcare ecosystem players.
Head of Payments, Javelin
Name: Nick Holland
Title: Head of Payments, Javelin
PDF Presentation: Who Do Customers Trust?
Speaker: Nick Holland, Head of Payments, Javelin Strategy & Research
PayPal, soon to fly free from eBay, is a trusted transactional alternativefor millions. For Facebook, the biggest social network, the natural next step is to add the sharing of funds to the sharing of content. And thanks to iTunes, Apple already retains more credit-card records than anyone else. Can companies like these leverage the loyalty of their user communities to bypass traditional financial institutions? Does the low-friction Apple Pay e-wallet mark the beginning of the end for physicalcredit cards? Be in the audience as Javelin Research shares three years of data on whom people trust with their money, and how that confidence is trending directionally.
Daniel Van Dyke
Principal Analyst, Javelin
Name: Daniel Van Dyke
Title: Research Specialist, Javelin
Internet of Things
PDF Presentation: How Wearables will Change how Businesses Connect with Customers
Speaker: Daniel Van Dyke, Research Specialist, Javelin Strategy & Research
At its recent introduction, Apple CEO Tim Cook described the new Apple Watch as the company’s most “intimate” product ever. What does this intimacy mean for businesses? How will the coming flood of mobile-first applications in financial, medical, retail, and other realms change the way products and services attract customers and secure their data? Smart companies of every variety need to embrace the wearables opportunity and put relevant business cases into motion. Yes, there is a “killer app” what it is, attend this presentation from a leading analyst.
VP, Principal Analyst, Forrester Research
Name: Megan Burns
Title: VP, Principal Analyst, Forrester Research
PDF Presentation: The Age of the Customer
Speaker: Megan Burns, VP Principal Analyst, Forrester – Keynote
Why is Customer Experience (CX) now emerging as a critical business competency? What does it take to succeed? Who should be involved? Although CX has always mattered, in Forrester’s “Age of the Customer” it's become more essential than ever. Attend this presentation to grasp what’s new about the CX challenge, particularly in the era of digital business, the shift to mobile, and big data. Every functional area of your company can and must contribute to CX mastery. Find out what’s working—and what’s not—for companies climbing the CX maturity ladder in 2015.
Principal Analyst, Connected Health, Frost & Sullivan
Name: Nancy Fabozzi
Title: Principal Analyst, Connected Health, Frost & Sullivan
PDF Presentation: Where are your opportunities—and risks—in the Health IT space?
Speaker: Nancy Fabozzi, Principal Analyst, Connected Health, Frost & Sullivan
Fresh from the major HIMSS15 (Healthcare Information and Management Systems Society) conference in Chicago, a connected-health analyst will highlight the broad disruptions transforming this key sector of the economy. The cost of managing chronic disease and a shift in customer roles propel these trends, which include the rise of value-based reimbursement, new models of care delivery, and innovative ways to create platforms from products. Where is the US healthcare market headed? Frost & Sullivan knows.