Analyst Presentations

James Wester                                                                                       

Research Director, IDC Financial Insights                                             




B
ACKGROUN

Name: James Wester

Title: Research Director, IDC Financial Insights    

Information Security

PDF PresentationDisruptors and Incumbents Face Off in the Mobile Payments Arena

Speaker: James Wester, Research Director, IDC Financial Insights

Abstract:         

Who will dominate the future payments infrastructure? Incumbents like credit-card networks and banks or would-be disruptors like Apple, Square, and Facebook? Consumers have come to expect transactional convenience, reliability, and security, all of which are enormously challenging to establish and maintain at global scale. Running beneath the surface of today’s web, mobile, and social-media operations, traditional payments providers are still the foundation and will be difficult to displace. On the other hand, that reality might hobble necessary innovation and change. Attend this presentation to gain a greater understanding of the future secure-payments landscape.

 


 

Thad Peterson                                                                                      

Senior Analyst, Aite Group                                                                                   


Thad Peterson

BACKGROUN

Name: Thad Peterson

Title: Senior Analyst, Aite Group

Customer Experience

PDF Presentation: Disappearance of Payments

Speaker: Thad Peterson, Senior Analyst, Aite Group

Abstract:         

Imagine a world without payments? No, everything won't be free, but point-of-sale (POS) payments are starting to be absorbed by broader and more-innovative commerce solutions. Uber is an early example: The client never takes out his or her credit card to pay because the app has shifted the actual transaction (as well as other relevant customer data) to the cloud. In a way, this represents a return to traditional, small-store marketing when merchants knew every customer: The relationship was much broader than payment. As with other technology shifts, the disappearing payment begins with proprietary solutions, as financial institutions jostle for competitive advantage. Before long, however, the POS space may move to open systems, and the mobile-app driven market will explode. How will you adapt? Attend this presentation to learn more about positioning your business for this coming change.

 


 

Mike Sapien                                                                                          

Principal Analyst, Ovum


Mike Sapien

BACKGROUND 

Name: Mike Sapien

Title:Principal Analyst, Enterprise Services, Ovum          

Interoperability

PDF Presentation Communications in Healthcare Done Right

Speaker:    Mike Sapien, Principal Analyst, Enterprise Services, Ovum Research

Abstract:        

Everyone in healthcare wants the same things: Better patient engagement, improved outcomes, and more effective cost management. After years of investing in healthcare industry solutions, telecommunications firms have begun to offer deep, transformational solutions that directly address these healthcare provider goals. This presentation will spur a lively discussion around the trends, tactics, and programs that characterize these impressive new approaches, particularly joint-development alliances with major healthcare ecosystem players.

 


 

Nick Holland                                                                                          

Head of Payments, Javelin 


Nick Holland

BACKGROUND                                                                                                                        

Name: Nick Holland

Title: Head of Payments, Javelin               

Information Security

PDF Presentation:   Who Do Customers Trust?

Speaker:  Nick Holland, Head of Payments, Javelin Strategy & Research

Abstract:         

PayPal, soon to fly free from eBay, is a trusted transactional alternativefor millions. For Facebook, the biggest social network, the natural next step is to add the sharing of funds to the sharing of content. And thanks to iTunes, Apple already retains more credit-card records than anyone else. Can companies like these leverage the loyalty of their user communities to bypass traditional financial institutions? Does the low-friction Apple Pay e-wallet mark the beginning of the end for physicalcredit cards? Be in the audience as Javelin Research shares three years of data on whom people trust with their money, and how that confidence is trending directionally.

 


 

Daniel Van Dyke                                                                                   

Principal Analyst, Javelin


Daniel Van Dyke

BACKGROUND 

Name: Daniel Van Dyke

Title: Research Specialist, Javelin              

Internet of Things

PDF Presentation: How Wearables will Change how Businesses Connect with Customers

Speaker:  Daniel Van Dyke, Research Specialist, Javelin Strategy & Research

Abstract:

At its recent introduction, Apple CEO Tim Cook described the new Apple Watch as the company’s most “intimate” product ever. What does this intimacy mean for businesses? How will the coming flood of mobile-first applications in financial, medical, retail, and other realms change the way products and services attract customers and secure their data? Smart companies of every variety need to embrace the wearables opportunity and put relevant business cases into motion. Yes, there is a “killer app” what it is, attend this presentation from a leading analyst.

 


Megan Burns                                                                                         

VP, Principal Analyst, Forrester Research


Megan Burns

BACKGROUND 

Name: Megan Burns

Title: VP, Principal Analyst, Forrester Research

Customer Experience

PDF Presentation: The Age of the Customer

Speaker: Megan Burns, VP Principal Analyst, Forrester – Keynote

Abstract:

Why is Customer Experience (CX) now emerging as a critical business competency? What does it take to succeed? Who should be involved? Although CX has always mattered, in Forrester’s “Age of the Customer” it's become more essential than ever. Attend this presentation to grasp what’s new about the CX challenge, particularly in the era of digital business, the shift to mobile, and big data. Every functional area of your company can and must contribute to CX mastery. Find out what’s working—and what’s not—for companies climbing the CX maturity ladder in 2015.

 

 


 

Nancy Fabozzi

Principal Analyst, Connected Health, Frost & Sullivan


Nancy Fabozzi

BACKGROUND 

Name: Nancy Fabozzi  

Title: Principal Analyst, Connected Health, Frost & Sullivan  

Horizontal

PDF Presentation: Where are your opportunities—and risks—in the Health IT space?

Speaker: Nancy Fabozzi, Principal Analyst, Connected Health, Frost & Sullivan

Abstract:         

Fresh from the major HIMSS15 (Healthcare Information and Management Systems Society) conference in Chicago, a connected-health analyst will highlight the broad disruptions transforming this key sector of the economy. The cost of managing chronic disease and a shift in customer roles propel these trends, which include the rise of value-based reimbursement, new models of care delivery, and innovative ways to create platforms from products. Where is the US healthcare market headed? Frost & Sullivan knows.

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